Astro A50 X Bluetooth

I bought a pair of Astro A50 X headphones at the end of last month and had to let them sit till last week till I found some free time to play. Setup was pretty easy with all of the videos provided and I really like how they sound and feel along with the ability to switch between consoles on the headset, very convenient. My only complaint with the first pair was the Bluetooth so that I can listen to music while gaming, long rounds of games with friends this is a must for me but when I connected my Bluetooth on my iPhone, Mac, Pc, and iPad the audio cuts out badly. Finally got the time to engage with support today and they sent me through troubleshooting, hard reset, removed other tech to make sure there was no interference etc. and nothing got rid of it. They asked me to ship them to their support with a 72 hour wait but I’ve only got a few days to enjoy them before I’m off again so I decided to handle the return with Best Buy where I bought them. The issue is happening on the second pair along with an added issue with the battery not charging all the way to %100. Is anyone else experiencing this issue? With the price point I find it hard to believe that they wouldn’t have a QA process to catch these issues going 2 for 2 so I’m wondering if I’m missing something especially with how bad the connection is. Listening to music is unbearable with the sound cutting out every 1-2 seconds.