Customer support

Anyone know if I'll be able to get in touch with someone from Atari? I've been emailing for 2 weeks about a broken 7800+ (wont work on any HDMI ports). They interact with my email (i can see that they saw it), but don't respond. No phone numbers found online work. I'm really disappointed. This was am xmas gift and now i am out $170 and the gift. Anyone else having trouble??