SeaBank is a thief! They stole my money!

Last Wednesday I tried buying load using SeaBank and I didn’t received it. I sent them an email and they said that they will get back to me within 3-5 business days. So I waited, then I received a response on my email today saying that they already coordinated with the “load aggregator” saying that it was already processed and should reflect on my number but lo and behold. I still got nothing.

I have all the evidence and proof of screenshot here with me. What should I do next? Should I email BSP? I’m so frustrated right now. I don’t have any load and I don’t have any money.