Forgot Apollo Password + Packet Loss & Frame Drops Issue

Hi everyone!

As the title says, I forgot my Apollo password, and now I can't log in to add other devices. What's the best solution? Should I reinstall Apollo, or is there another way to recover my account?

Also, I'm experiencing packet loss and occasional frame drops while streaming. I'm using Wi-Fi 6, and my bitrate is set to ~50 Mbps. However, increasing the bitrate causes even more packet loss and frame drops. My internet speed is 250 Mbps, and I know Apollo mainly uses the local network, so I expected to be able to increase the bitrate to at least 250 Mbps without issues. But for some reason, I still get performance drops.

Does anyone know what could be causing this? Any tips to improve stability?

Bonus question:
If you know any safe software or VPNs that allow me to stream via Apollo when I'm not at home (without exposing my PC's IP address to the public), I'd appreciate any recommendations. Ideally, something with a relay feature or a secure VPN setup.

Thanks in advance for your help! 😊