My Bolt driver in Paris was arrested as soon as we arrived at Charles du Gaulle

Just a heads up to double check the drivers picture when you book a Bolt (or any ride services).

I prebooked a Bolt to take me from 5arr to Charles du Gaulle as the RER wasn’t running today. The driver came and didn’t notice anything weird, the ride to the airport was fine. The second we arrived at the airport 3 French police officers pulled us over. I don’t speak French so I was pretty lost what was going on but I could tell it wasn’t good. One of the officers spoke to me in English and asked me if I was okay, and to show him my Bolt booking. When I asked what was going on he said that the driver wasn’t the driver in the reservation and that he was “not a good man”. They definitely looked similar, both had big beards but when I took a closer look I could see it wasnt the person in the booking picture. The police asked some more questions, took pictures of my passport and had me sign a document. They let me go and I saw them put the driver in their wagon.

Obviously this can happen in any city but just be vigilant. Also Bolt hasn’t been that helpful, I was hoping they would at least give me a refund since it’s their responsibility to make sure their customers are safe. Also I have to say the experience with the French police officers was pretty positive, they were polite and kind.

UPDATE: Bolt said they took the ‘necessary steps’ and is only willing to give me a refund for half of the cost of the ride. Honestly terrible customer support from them, definitely would avoid using Bolt in the future.