Sleeper app locked my wallet. Money stuck in there.
I deposited $100 and received $100 bonus. there is a play through rule where you have to play your entire balance before withdrawing (i did) so my winnings were $477. i was able to withdraw $350 before they locked my account and told me to contact customer support.
“After contacting customer support i was told the following “It appears your information is listed on our payment providers negative list, due to a bad transaction with another merchant. While on the negative list you will not be able to transact in your wallet. You will need to track down the merchant that added you and request removal from that list. For privacy reasons Sleeper is not able to see which merchant added you. Please let us know once you have been removed from that list.”
If i was on the negative list why even let me deposit? why not let me withdraw my winnings and close my account? is this theft? i know many people who have gone thru something with this app. what do yall think?
I deposited $100 and received $100 bonus. there is a play through rule where you have to play your entire balance before withdrawing (i did) so my winnings were $477. i was able to withdraw $350 before they locked my account and told me to contact customer support.
“After contacting customer support i was told the following “It appears your information is listed on our payment providers negative list, due to a bad transaction with another merchant. While on the negative list you will not be able to transact in your wallet. You will need to track down the merchant that added you and request removal from that list. For privacy reasons Sleeper is not able to see which merchant added you. Please let us know once you have been removed from that list.”
If i was on the negative list why even let me deposit? why not let me withdraw my winnings and close my account? is this theft? i know many people who have gone thru something with this app. what do yall think?