Nelnet not doing forbearance for recertification dates?

My husbands recertification date under his current IDR plan (paye) is March 21. Of course everything is shut down but we submitted a paper copy last week and uploaded it directly to nelnet because only option right now.

We understand they aren’t processing anything right not, but we logged into nelnet and it still shows 3/21 recert date and starting in may his payments go to standard payments $2500 a month. Clearly we cannot afford that so we called nelnet

We asked if he can be put on a 60 day processing forbearance then admin forbearance after that and they responded they cannot do anything with any IDR people right now, not even put them in a processing forbearance and just keep an eye on the account

We then asked why nelnet wasn’t moving back recert dates like other servicers like Mohela and Aidevantage and they had no response

So they said only thing to do is wait until closer to when 2500 is due then can ask for deferment??? What is going on