Hi again! Help!?

Our app is connecting with the car but it won’t start the climate control and the battery percentage won’t update. The one 800 number is useless and the dealer has tried but hasn’t fixed it yet either. Any thoughts on getting this resolved 🙁 my wife would appreciate it ☺️☺️

Our app is connecting with the car but it won’t start the climate control and the battery percentage won’t update. The one 800 number is useless and the dealer has tried but hasn’t fixed it yet either. Any thoughts on getting this resolved 🙁 my wife would appreciate it ☺️☺️