Visible app not letting me sign in

I have been with this company for almost a year now and have never gotten into a problem like that. When I logged in on the app, they said that my information was not on file. I was able to log-in on the website with no issue. Has anyone else been experiencing the same encounter on the app? I’ve updated the app, and it’s still giving me that error message.

UPDATE: I have uninstalled/reinstalled the app on my iPhone 12 Pro Max and it works again. At first I thought it was an issue with iOS 15.4.1 but it turns out that wasn’t the case. Thank you for those that helped me, I will now disable replies since I solved my issue. :)