Charged $576.59 Overpayment and Zero Communication from ClickUp
On October 24th I signed up to the ClickUp $19/month plan and on that day I was charged the correct $84. However, on November 6th, I was charged again another $81.24 and on November 7th another $81.01 and on November 9th $414.25.
All of these charges were added to my credit card with zero notification.
- No email notifications about the charges were received.
- No receipts about the charges were received.
The only way I knew about the charges was during auditing my statements.
I have attempted to do the following:
- Find a phone number to get this rectified however no phone number exists on their website.
- I have used their online “chat” and was sent a general AI message telling me their wait times are longer than normal. It has been two days and zero communication.
- I have sent an email to sales and also crickets.
I have also tried to remove my credit card from the website but get this…you cannot without talking to them first.
There are no words for how I feel about this website that is essentially charging my card at will without the ability to speak to someone or remove my credit card.
A platform that I was starting to love has now become the platform that I am starting to hate.
Has anyone dealt with billing issues with these guys and actually spoke to a human being? My next step is spreading this all over social media and contacting my credit card company.