Ambulance arrival time is atrocious

Might delete this once I cool down but today I flagged down a man with blood pooling out of his head on the path and me and some others had called an 112 THREE TIMES. I'm sorry??? He could've died??? We waited for an hour and some people helping kept pressing gauze against his head waiting but they never came despite the calls. Eventually someone pulled over and offered a ride to the CUH. Like??? An hour??? Am I being dramatic??? Is this not crazy???