Cancelled membership today

Edit for clarity:

• My street numbers are clearly posted
• I have a porch light, which I use, but this delivery was in the afternoon when it was still light out
• I have additional instructions (see below)
• I am not bashing the driver - I did not rate her badly - I am criticizing IC for lacking customer service

After 5 years of using Instacart once a week, I’ve cancelled and will not be using it anymore.

My order ($130) was delivered to the wrong house. This house is super sketchy looking and by the time I figured out which house it was, the groceries were gone. Presumably taken inside. I’m not going to walk onto someone’s property and demand an order be returned to me anyways.

This has only happened maybe two or three times over the five years I’ve had the account. Usually, Instacart is super accommodating. I don’t rate the shoppers when this happens, because I assume it’s an accident, and I don’t want to mess with their ratings. I also am never rude with customer service

After four conversations with Instacart and getting the run around, the groceries were not redelivered (as I initially requested), and I haven’t been able to get in touch with anyone for a refund. I had to open a ticket and wait for them to respond to me. I was told by a customer service rep that it was flagged due to the total order cost

I just requested a chargeback from my bank, this sucks