Foodpanda Refunds

Hey all! i figured i’d come here for advice.

I ordered food through foodpanda this morning and the restaurant called me saying their items were out of stock. Then proceeded to cancel the order and they agreed. Foodpanda agent then called me saying that they will not refund me considering the restaurant has prepared my order. I proceeded to tell the agent that the restaurant themselves told me they were out of stock, how could have they prepared it? And then the agent told me to claim through the app and she will refund it for me. I have then tried to talk to live agents and two different agents told me i am not able to be refunded considering the restaurant has already prepared the food and it’s a waste. To confirm their statement, i called the restaurant if they have prepared it and they said they didnt prepare anything. I’m at a loss and pretty upset that this happened. Any advice would really be helpful and appreciated deeply.

Sincerely, A broke college student