Can't login because subscription lapsed

I am currently out of the country and forgot to renew so my plan expired about 2 days ago. To login I need an SMS sent to my phone, which is off while out of the country. So I contacted customer support and they said I'm locked out because my subscription lapsed and they can't send a code to my email. Surely they wouldn't just shut off everyone as soon as they did not renew right? Then everyone would have difficulty buying again. I have a ton of services I don't pay for but can still login to my account in case I want to start them again, it just seems weird