You pull up directly on the selected pinpoint and turn your hazard lights on. The rider text you " i dont see you im looking for you". What the hell is going on with these?

Ive never used the app from the riders perspective. Doesnt it show the rider exactly where the driver is, the car make and model and a picture of the driver?

Im directly on the pick up point on the map and see the little blue icon of the rider close by. Why are they unable to find me when im directly on the pick up point on the map, with my hazard lights on and they have all of my info?